Refund policy

30-Day Money-Back Guarantee

We have a 30-day return policy, which means you have 30 days after receiving your Beautiqo device to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all accessories included, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at beautiqoglobal@gmail.com. Once your return is approved, we will email you the return shipping address along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your device is defective, damaged, or you received the wrong item, so that we can evaluate the issue and make it right.

Non-Returnable Items

Because the Beautiqo device is a personal-use skincare tool, we can only accept returns of devices that are unused and in their original sealed packaging. Devices that have been used on the skin cannot be resold for hygiene reasons and are not eligible for return, except in cases of manufacturing defect or damage during shipping.

Please get in touch with us first if you have any questions or concerns about your specific item before initiating a return.

We cannot accept returns on gift cards.

Exchanges

The fastest way to get a different colour or replacement is to return the item you have, and once the return is accepted, place a new order for the item you want.

European Union 14-Day Cooling-Off Period

If you are shipping into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it, unused, with all accessories included, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return and you have not received your refund, please contact us at beautiqoglobal@gmail.com.